Thank you for buying our theme. We hope it will meet all your expectations! 🙂
My best guess is that there is an incompatibility caused by a plugin or a missing update.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site. Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.