Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Reply To: Issue with Media in profile

Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Fine Tuning › Child Themes › Issue with Media in profile › Reply To: Issue with Media in profile

Jason
Keymaster
Themosaurus Support
  • 1 Topics
  • 431 Posts
@themoceratops

Hi @pragmacafe,

Unfortunately, it looks like I can’t reproduce this issue on my side.

Can you please create a backup of your website and try the following ?
– Try to switch to one of the default themes, like the TwentyNineteen theme
– Disable all our “Grimlock” plugins
– Try to open the “Media” tab again to see if it works

Make sure to create a backup of your website before you try that

If your “Media” tab still doesn’t work after doing that, you should try to contact the RTMedia support, as they will be more informed and better suited to help you with the “Media” tab issue.

Support

Cheers,

November 25, 2019 at 10:26 #8554

Popular Questions

Directly from the documentation

Complete documentation

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Find Common Issues and Resolutions

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Leave a Review

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

View MatchPress

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Create a Cera app
Create a Gwangi app

Holiday, Weather & Festive effects
to pimp your WordPress Site

Discover plugin now