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Issue with Media in profile

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Pierre Laroche
    Participant
    • 27 Topics
    • 88 Posts
    @pragmacafe

    Hello,
    whenever i click on ‘Media’ in a profil, the page doesn’t load, i get the loader and the page stay blank.
    Except changing some stuff in custom .css i load some image from the media admin menu, but i dont see why it would cause that..
    Thank uou

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 345 Posts
    @themoceratops

    Hi @pragmacafe,

    Unfortunately, it looks like I can’t reproduce this issue on my side.

    Can you please create a backup of your website and try the following ?
    – Try to switch to one of the default themes, like the TwentyNineteen theme
    – Disable all our “Grimlock” plugins
    – Try to open the “Media” tab again to see if it works

    Make sure to create a backup of your website before you try that

    If your “Media” tab still doesn’t work after doing that, you should try to contact the RTMedia support, as they will be more informed and better suited to help you with the “Media” tab issue.

    Support

    Cheers,

    Pierre Laroche
    Participant
    • 27 Topics
    • 88 Posts
    @pragmacafe

    Hello,
    great, problem solved.
    i delete most of my image in my media and download them back, also i saw some were blank.
    All good, topic close 😉

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 345 Posts
    @themoceratops

    Hi @pragmacafe,

    Awesome, glad to hear that you were able to solve this issue! 🙂

    Regards,

Viewing 4 posts - 1 through 4 (of 4 total)

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