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Reply To: Plugins Not Installed During Auto-Installation

Olivier

Keymaster

Themosaurus Support

0 Topics
1893 Posts

Hi @krishnakumarka,

Clearly, something is going wrong during the installation process and it might be related with your server or file permission settings.

Do you have error logging activated on your website and could you please share the content of your debug.log file with us? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or any type misconfiguration on your server.

In that case, we’ll recommend you to transfer the error logs to your server hosting support.

Cheers,

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

In regards to the COVID-19 situation

Reply To: Plugins Not Installed During Auto-Installation

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