20/05/2019 at 05:07 #6561
Hi from French Caribbean !
Fisrt: Love your package theme Gwangi
Second: sorry for my english, that a very long time without eating a good cheesecake in Houston!
I just finish the firsts steps of a new dating site and I encounter some issues.
When I try to upload a new profil image, upload is ok but:
– doesn’t see the image (only a very tiny point)
– when I wanna crop the image I have a error message
Another issue is that I still have the admin bar for non admin members even with the plugin hide the admin bar…It is strange because it works good the admin.
Let me know if you need to check backoffice.
David20/05/2019 at 10:33 #6563
- 78 Posts
Glad you like our theme, it means a lot to us!
And your English sounds more than good so don’t worry about that :).
Apparently your theme is in version 1.2.1 and we recently release a new version of Gwangi (1.3.1).
Updating your theme (parent and child) and all the required plugins to the latest version should fix this issue.
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.
However, it very difficult for us to provide the best support possible and to keep track of issues and their resolution if you have multiple questions in the same topic. Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, we will answer the first question in this topic. In the future, can you please split the others into different topic?
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!
For now, here are our answers to your concern:
1) It seems that this upload issue is only present on your site. You can see that we don’t have the problem on our online demo. When we check your site, there is an error due to https (SSL). This can also be responsible for this upload problem.
2) To hide the admin bar you can follow the steps in these articles:
Hope this will help :).
Best regards,20/05/2019 at 13:25 #6565
Thanks for the quick answer. I activate envato market plugin and update the main theme. I don’t see available update on child theme (will check the documentation to update it)
At this moment, I am still encounter the issue with upload and crop profil image.
When you say error with ssl what does it means? Don’t see any issue at my level, can you tell me more.
Good new, the issue with admin bar seems to be solve after desactivate the plugin Hide the Admin Bar and replace it with the plugin Admin Bar Disable. Hope it will help other users.
I continue testing and will be back soon with new informations.
David20/05/2019 at 14:23 #6566This reply has been marked as private.20/05/2019 at 14:44 #6568
- 78 Posts
After switching theme to the default one (Twenty Nineteen), it seems that this issue comes directly from BuddyPress, another plugin or your server.
Unfortunately, we have no clue.
As this issue is related with the BuddyPress plugin, it’s best if you try to reach the plugin authors.
They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums:
We remain available for all support requests related with the use of your theme.
Best,20/05/2019 at 20:29 #6576
ok found the guilty : JETPACK
I desactivate one by one the plugin and when I desactivate JETPACK it was ok…
Will forward that to Jetpack support
Regards.21/05/2019 at 15:32 #6587
The topic ‘A few issues after the first step of install’ is closed to new replies.