- This topic has 2 replies, 2 voices, and was last updated 3 years, 3 months ago by
.
-
Posts
-
I have setup Cera and the demo content, and has activated the plugin Echo Knowledge Base including the Grimlock for Knowledge Base plugin.
When the user is clicking on a single article in the Knowledge Base for viewing, the article is shown up as a block inside the News page as a part of the entire news feed, and the menu for News is lightening up like the user has clicked on News in the menu
How do I get the article to be shown in the Knowledge Base area and not in the News area?
The problem, that the article was showing up inside the news feed have I solved by NOT using the Cera theme on Knowledge Base pages, but using the theme from Knowledge Base itself.
BUT the other problem, namely that the News menu item is lightening up, when an article is shown from the Knowledge Base is still an issue. How do I solve that?
Hi @hyldahl,
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
If this issue persists, could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.
Thank you.
? 2021 is coming
Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. Be sure we’ll do our best to provide you the best support possible.We thank you for your understanding and we wish you a merry Christmas and a happy new year. ??
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘A single article from the Knowledge Base is shown on the news feed’ is closed to new replies.
