In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

access-restricted

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Rajat Gupta
    Participant
    • 4 Topics
    • 7 Posts

    kindly guide, as when the user registers for the account he is not able to join groups or forums. he lands on this page : https://tecknote.com/membership-account/access-restricted/

    Actually i want, that once a new user registers, upon activation, he should be able to join groups and forums and is able to post in any group and forum.

    Therefore kindly guide for the same.

    My website is tecknote.com

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1701 Posts

    Hi @qmscreatives, 🙂

    Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Best,

    Rajat Gupta
    Participant
    • 4 Topics
    • 7 Posts

    Thanks. Kindly also guide as to how can i remove the menu from the top. Kindly check the attached picture. Its a black border menu with Login Register, that comes all the time.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1701 Posts

    your welcome! 🙂

    Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

    Rajat Gupta
    Participant
    • 4 Topics
    • 7 Posts

    also kindly guide as how can a person who registers, and then creates an article, add youtube video and heading tags such as h1, h2 etc.. Kindly check the attached pictures.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1701 Posts

    Thank you for bring this new issue to our attention.

    We ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

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