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album’s name

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi there!

    Is not possible to display the album’s name?

    Thank you!

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 154 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4941 Posts
    @themodactyl

    Hi John,

    Could you provide us with screenshots of your website please? Where exactly would you like the album title? Please don’t hesitate to comment or highlight your screenshots to help us better understand your request.

    Thank you.

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi Manathan,

    It’s just showing the stars, hiding the album’s name.

    Rtmedia sent me this screenshot to confirm that it’s a theme issue: https://prnt.sc/WWc7xk52a7H6

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4941 Posts
    @themodactyl

    Hi John,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update. 🙂

    Waiting the update, simply add the following code snippet to your website:

    /**
    * FIX: Display Album Title
    */
    #buddypress .rtmedia-list .rtmedia-list-item .rtmedia-item-title{
    	opacity:1;
    	display:block !important;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi Manathan!

    The album’s name is hiding the rating.

    Also, how can I delete the edge’s line?

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4941 Posts
    @themodactyl

    Hi John,

    Are you using a third party plugin to add rating on albums or is it a settings in rtMedia I don’t know about? How can I reproduce this?

    Best,

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi Manathan,

    It’s the rating add-on of rtMedia.

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4941 Posts
    @themodactyl

    Hi John,

    Thank you for your feedback. This add-on is not compatible with our theme. However, we can take a look and adjust the snippet. 🙂

    Could you create a new website user for us please? If possible with administrator capabilities so we can access to the customizer.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Thank you.

Viewing 9 posts - 1 through 9 (of 9 total)

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