Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Automatically Free/Basic Membership plan to newly registered members

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    I hope this is the right forum to ask this question:

    I created three membership levels with Paid Memberships Pro. The first one is free/Basic, the rest is paid memberships. Okay, now when a user decided to register and has activated their membership, how do I have them automatically become free/basic members without having them look for a membership level page to pick a free one. Naturally, all users who registered is automatically a member with free/basic plan. How do you set it up?

    Thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3959 Posts
    @themodactyl

    Hi Eric,

    Unfortunately, we have no clue. 🤔

    Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you. To go further, we invite you to post your request on their support forums: paidmembershipspro.com/support/

    Please don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    Best,

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    Thank you for the response. For some reason, I did not get any notification from the forum that you response despite that I have check-marked for notification.

    Anyway, I thought I would ask you first before contacting Paid Membership Pro.

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3959 Posts
    @themodactyl

    Hi Erik,

    That’s odd. 🤔 Can you make sure you didn’t receive these emails in the spam?

    Don’t hesitate to share the solution with us Erik.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3959 Posts
    @themodactyl

    Hi Erik,

    It seems a missing update was messing with the emails. Thank you for reporting this issue to us. 🙏🏼

    You should now receive the next notifications.

    Best,

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    What update did you talk about?

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    I did receive an email notification but only for “we provide support only during Belgian business hours…”

    Not the actual forum replies to my post from your representatives.

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    Nothing from you in my spam folder in case you wanted to know.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3959 Posts
    @themodactyl

    Hi Erik,

    Thank you for your feedback.

    A missing update on our support forum was messing with the emails notifications. Starting from yesterday, you should receive my reply by email.

    Didn’t you receive an email notification related to this reply?

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Automatically Free/Basic Membership plan to newly registered members’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.