Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,November 20, 2021 at 22:22 #36985
Thank you for buying our theme. We hope it will meet all your expectations!
Thank you for reporting this issue. Unfortunately, we have no clue. 🤔
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.November 22, 2021 at 11:41 #37000
You’re right! Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from and how we can help you.
We will be back to you ASAP. 🙂
Thank you for your patience.
Regards,November 23, 2021 at 11:08 #37035
We found from where this issue was coming from! 🙂
On our demo, it was a conflict between PMPro and GamiPress that have the same slug for the levels page. Changing the slug solved this issue. Please find the attached screenshot.
Hope this will help you.
Best,November 25, 2021 at 18:08 #37113
You must be logged in to reply to this topic.