404 When Selecting a Plan

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This topic has 8 replies, 3 voices, and was last updated 3 years, 3 months ago by Manathan.

Viewing 9 posts - 1 through 9 (of 9 total)

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vimello
Participant

2 Topics
5 Posts
@vicmello

I click to select a plan, error 404 appears

thanks

2-1 1
November 20, 2021 at 22:22 #36984
Roboraptor
Keymaster
Themosaurus Support

0 Topics
414 Posts
@roboraptor

Hi there,

Thanks for getting in touch!

We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

We really thank you for your patience!

In the meantime, feel free to check out our documentation resources for more help:

FAQ & Support Documentation

Kind regards,
November 20, 2021 at 22:22 #36985
Manathan
Keymaster
Themosaurus Support

0 Topics
6719 Posts
@themodactyl

Vimello,

Thank you for buying our theme. We hope it will meet all your expectations!

Thank you for reporting this issue. Unfortunately, we have no clue. 🤔

Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

We’re waiting for your feedback.

Thank you.
November 22, 2021 at 11:41 #37000
vimello
Participant

2 Topics
5 Posts
@vicmello

Hello
in your theme has the same problem.

Become Pro

select any plan.. apears 404 error 🙂

thanks
November 23, 2021 at 10:50 #37034
Manathan
Keymaster
Themosaurus Support

0 Topics
6719 Posts
@themodactyl

Hi Vimello,

You’re right! Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from and how we can help you.

We will be back to you ASAP. 🙂

Thank you for your patience.

Regards,
November 23, 2021 at 11:08 #37035
vimello
Participant

2 Topics
5 Posts
@vicmello

hello
ok..i wait for solution 🙂
thanks
November 24, 2021 at 12:02 #37056
Manathan
Keymaster
Themosaurus Support

0 Topics
6719 Posts
@themodactyl

Hi Vimello,

We found from where this issue was coming from! 🙂

On our demo, it was a conflict between PMPro and GamiPress that have the same slug for the levels page. Changing the slug solved this issue. Please find the attached screenshot.

Hope this will help you.

Best,

17403259-9ac97e2b3c27521163d62138775ac030
November 25, 2021 at 18:08 #37113
vimello
Participant

2 Topics
5 Posts
@vicmello

Yes,,,now, it’s working 🙂
thanks
November 27, 2021 at 08:17 #37152
Manathan
Keymaster
Themosaurus Support

0 Topics
6719 Posts
@themodactyl

I’m glad to read all is working fine Vimello! 🙂

Don’t hesitate to create a new topic in case you need more help.

Best,
November 27, 2021 at 13:40 #37160
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