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Hi,
I just lost a member on my site because she couldn’t upload a picture (header and profile) from her galaxy S9 cell phone.
She made a screenshot to show me what happens when she tries to download pictures = white screen.How to solve this? It’s urgent 🙁
Hi @caecili,
Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂
We really thank you for your patience!
Kind regards,
We’re sorry you’re facing this issue.
Can you be more specific, please? Where exactly this issue appeared?
Thank you,
Thank you for your feedback I’m waiting to hear from you then 🙂
This issue occurs when the member is on their Galaxy S9 phone and tries to upload a profile picture or banner. She manages to select a photo on her phone but then it makes a white screen as you can see if you click on the PJ of my first message.
For information it works on my iPhone that’s why I didn’t detect the problem earlier.
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please? This will allow you to check what affects the download.
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
I’m waiting for your feedback.
Best,
Thank you it’s good now 🙂
Your welcome!
Cheers,
The topic ‘Big problem with galaxy S9 – upload a picture’ is closed to new replies.
