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Blogs not displaying content

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Mahtab
    Participant
    • 25 Topics
    • 64 Posts

    Hi,

    I’m trying to make a blogpost and none of my post content is showing in the published version and I’m unsure as to why this is happening?

    Thanks!
    Mahtab

    See screenshot of published version vs elementor version.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi Mahtab,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    We’re waiting for your feedback. 🙂

    Thank you.

    Mahtab
    Participant
    • 25 Topics
    • 64 Posts

    Hi Manathan,

    Thank you for your response,
    I did everything you mentioned and still no success

    Regards
    Mahtab

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Thank you for your feedback Mahtab. 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Mahtab
    Participant
    • 25 Topics
    • 64 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi Mahtab,

    Thank you for granting us access to your WP Admin.

    We investigated and I created a new post successfully.

    Can you please check if this issue still persists, please?

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    I investigated further. It seems you edited your article the wrong way. Unfortunately, I can’t understand how you did it. When I try to edit an article you made, Something very strange is happening, as you can see in the screenshot.

    Please note that this issue is related with the use of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we really suggest you to ask for more help from the plugin authors and post your request on their support forums:
    https://elementor.com/support/

    We remain available for all support requests related with the use of your theme.

    Regards,

    Mahtab
    Participant
    • 25 Topics
    • 64 Posts

    Hi Manathan,

    I managed to sort this out myself. The issue was the images were copy-pasted in. It seems when images are copy-pasted in they disrupt the code somehow and stop the blog from appearing

    When creating blog posts you will need to insert them using elementor/ WP editor.
    I hope this helps anyone having similar issues 🙂

    Cheers
    M

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi Mahtab,

    I’m glad to read you solve this issue!

    We thank you to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Best, 🙂

Viewing 9 posts - 1 through 9 (of 9 total)

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