Bp better messages

This topic contains 5 replies, has 3 voices, and was last updated by  Manathan 2 weeks, 2 days ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #17327

    Alexandra
    Participant
    • 5 Posts
    @aquariandoll

    Hello, I saw in the list on envato that Bp better messages what compatible with the theme (https://gyazo.com/ec245c06d81ccc147baa45b52ff03397)

    But it acts weird with the theme See here: https://gyazo.com/c1f24502782f68484be93da1d7a02ee7

    It has a huge space on the bottom that covers 50% of the user list and when clicking on the user, instead of opening a new chat window it directs me to the user profile (the last one might be the bp better messages plugin, idk adding incase)

    The first one I am pretty sure is the theme, just asking if theres a quick fix for this, ty

    #17329

    Manathan
    Keymaster
    • 850 Posts
    @themodactyl
    Themosaurus Support

    Hi @aquariandoll,

    Could you confirm that you are using the free version of the BP Better messages plugin?
    How did you enable the messages/friends tab options presented in your screencast?

    Thank you.

    #17333

    Alexandra
    Participant
    • 5 Posts
    @aquariandoll

    Yes i am using the premium version of BP Better messages

    #17361

    Olivier
    Moderator
    • 1799 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @aquariandoll,

    Thank you for notifying us.

    This is probably what is causing this issue. We will investigate this further to find out how we can fix this.

    Thank you for your patience.

    #17384

    Alexandra
    Participant
    • 5 Posts
    @aquariandoll

    Thank you very much

    #17494

    Manathan
    Keymaster
    • 850 Posts
    @themodactyl
    Themosaurus Support

    Hi @aquariandoll,

    Thank you for your patience. 🙂

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

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