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BP Maps for Member Issue with Grimlock

This topic is resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    Hello,

    The BP Maps for Member was working fine until it stop working (per screenshot link below). It says that “No Memebrs with valid Locations were found, depsite the fact that the Google Map API is working fine. A developer said that it stop working because of grimlock buddypress. Did your recent grimlock plugin update caused the problem?

    https://nimb.ws/twTVj0

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Erik, 🙂

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Can you please deactivate Grimlock for BuddyPress and tell me if this issue still persists?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    We investigated and made some tests. However, all seems to work fine on our side.

    This issue seems to come from elsewhere. We suggest you to report this to the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Support

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    Best,

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    Just got back from the Holidays. I will check to see if deactivate Grimlock works.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 117 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    I have deactivated Grimlock for Buddypress as you suggested. The membersmap page does not work. It won’t show the map.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 117 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    Erik
    Participant
    • 22 Topics
    • 56 Posts
    @erikdiamond

    I do not know how to get debug log here. But I do have php errors. see screenshot

    https://nimb.ws/vckJKV

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 117 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Erik, 🙂

    After many tests, this issue seems to come from elsewhere. The fact that this issue still persists without Grimlock for BuddyPress confirm that. We suggest you to report this to the plugin authors:

    Support

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    We wish you the best for 2022. 🥂

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘BP Maps for Member Issue with Grimlock’ is closed to new replies.

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