Home › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Compatible Plugins › BuddyPress › BuddyPress Activation Email Not Working or Being Sent
10/10/2019 at 04:25 #7986
I have had several people attempting to sign up for my site say that they did not receive activation email. Obviously this is not good for a membership site. Do you know if I can disable this feature, or if there is a work around so that I do not lose potential sign ups?
I searched for plugins to block this but not sure if I should invest the money if they don’t work.
Do you know if this plugin works?
Please help me fix this, or this membership site is worthless for my business if it does not send the activation email to all people that sign up. Thanks so much!10/10/2019 at 14:06 #7991
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I’m really to read about the issue that you’re facing. It’s indeed problematic for a community website if user cannot register properly.
BuddyPress Auto Activate Login has not been tested or integrated with our product. Even though it should be working fine with our theme, you might require extra customization work if you wish to make them fit perfectly with your website.
If the installation of the mentioned plugin doesn’t solve this issue, it’s best if you try to reach the BuddyPress authors as this issue is related with activation emails not with the use of our theme. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums:
We remain available for all support requests related with the use of your theme.
Best,11/10/2019 at 14:56 #7993
I have tested “BuddyPress Auto Activate Auto Login” with Gwangi, it is working fine.
Buddydev has a lot of useful plugins and has great support.
Concerning your problem with activation email not received, might be 2 reasons :
1 – Set up of BP Emails /wp-admin/edit.php?post_type=bp-email
Check that you have the email template properly installed
2 – Your emails go to spam folder
You can install a plugin like WP Mail SMTP to have your email and website name as sender and also set up SPF record on your domaine name
You can test your email with this tool http://www.mail-tester.com/11/10/2019 at 16:15 #7995
@themosaurusrexThemosaurus Support11/10/2019 at 16:48 #7996
- 1843 Posts
Thank you both so much @johan for assisting me! I just uploaded WP Mail SMTP. You are so right about that plugin. I have it on one of my other sites and it works beautifully. I forgot about it, though!
How do I check the Set up of BP Emails /wp-admin/edit.php?post_type=bp-email, to make sure that I have the email template properly installed?
Thanks again!11/10/2019 at 16:56 #7997
If you do not have this email, you can reset default settings in Tools > Buddypress > checkbox reset email and click repair. Better to make a backup before doing it.
Screenshot https://prnt.sc/phzoqk11/10/2019 at 17:42 #7998
Sorry @johan I am still confused where to find EMAIL. Is that inside WordPress on the sidebar, or is it with WP Mail SMTP?
I also used the tester tool you recommended and I scored a 6.1 out of 10. How bad is that?
Thanks so much for being so kind and helpful!11/10/2019 at 17:57 #7999
6.1 is not good ! When you do the test, you can have details of what to improve.
If your email are set properly, I am pretty sure you have a problem of deliverability with your emails
You need to set up SPF record on your domain name that will help to avoid to have your email to be flagged as spam
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