BuddyPress Activation Email Not Working or Being Sent

This topic contains 7 replies, has 3 voices, and was last updated by  Johan 1 year, 3 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #7986

    Mignon
    Participant
    • 12 Posts
    @mignon

    I have had several people attempting to sign up for my site say that they did not receive activation email. Obviously this is not good for a membership site. Do you know if I can disable this feature, or if there is a work around so that I do not lose potential sign ups?

    I searched for plugins to block this but not sure if I should invest the money if they don’t work.

    Do you know if this plugin works?

    BuddyPress Auto Activate Auto Login

    Please help me fix this, or this membership site is worthless for my business if it does not send the activation email to all people that sign up. Thanks so much!

    #7991

    Olivier
    Moderator
    • 1843 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @mignon,

    I’m really to read about the issue that you’re facing. It’s indeed problematic for a community website if user cannot register properly.

    BuddyPress Auto Activate Login has not been tested or integrated with our product. Even though it should be working fine with our theme, you might require extra customization work if you wish to make them fit perfectly with your website.

    If the installation of the mentioned plugin doesn’t solve this issue, it’s best if you try to reach the BuddyPress authors as this issue is related with activation emails not with the use of our theme. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    #7993

    Johan
    Participant
    • 56 Posts
    @johan

    Hi

    I have tested “BuddyPress Auto Activate Auto Login” with Gwangi, it is working fine.
    Buddydev has a lot of useful plugins and has great support.

    Concerning your problem with activation email not received, might be 2 reasons :
    1 – Set up of BP Emails /wp-admin/edit.php?post_type=bp-email
    Check that you have the email template properly installed

    2 – Your emails go to spam folder
    You can install a plugin like WP Mail SMTP to have your email and website name as sender and also set up SPF record on your domaine name
    You can test your email with this tool http://www.mail-tester.com/

    #7995

    Olivier
    Moderator
    • 1843 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @johan,

    Thank you for your detailed feedback. I hope that it will help @mignon to solve her issue.

    Cheers,

    #7996

    Mignon
    Participant
    • 12 Posts
    @mignon

    Thank you both so much @johan for assisting me! I just uploaded WP Mail SMTP. You are so right about that plugin. I have it on one of my other sites and it works beautifully. I forgot about it, though!

    How do I check the Set up of BP Emails /wp-admin/edit.php?post_type=bp-email, to make sure that I have the email template properly installed?

    Thanks again!

    #7997

    Johan
    Participant
    • 56 Posts
    @johan

    @mignon
    In menu EMAIL you should have an email “Pending account – Activate your account” for situation “Sender has opened an account”
    This email should be published
    Screenshot https://prnt.sc/phzo3v

    If you do not have this email, you can reset default settings in Tools > Buddypress > checkbox reset email and click repair. Better to make a backup before doing it.
    Screenshot https://prnt.sc/phzoqk

    #7998

    Mignon
    Participant
    • 12 Posts
    @mignon

    Sorry @johan I am still confused where to find EMAIL. Is that inside WordPress on the sidebar, or is it with WP Mail SMTP?

    I also used the tester tool you recommended and I scored a 6.1 out of 10. How bad is that?

    Thanks so much for being so kind and helpful!

    #7999

    Johan
    Participant
    • 56 Posts
    @johan

    @mignon
    You can find EMAIL in the left sidebar of WP ; that’s the menu of BP email template.
    Screenshot https://prnt.sc/pi0k67

    6.1 is not good ! When you do the test, you can have details of what to improve.
    If your email are set properly, I am pretty sure you have a problem of deliverability with your emails
    You need to set up SPF record on your domain name that will help to avoid to have your email to be flagged as spam

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