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Hi Marathan,
Log in -> Buddypress [User Avatar and Name] issue Detected.
When Logging in with any other account, The Buddypress Avatar and Name appear as Administrators account.
The attached Photo is the case when Logging in with ALIENCI Support [info@alienci.org]
It does not show the ALIENCI Support {Name} and The Avatar as the setting on wordpress.
Could you kindly fix this issue.
Best Regards,
Jun
This reply has been marked as private.
Hi Junn,
Hope you’re fine. 🙂
Thank you for granting us access to your dashboard. We logged in and switched to other users, but we can’t reproduce this issue. My first guess might be that this issue is related to the cache.
First, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets, please? And then, could you confirm me that the issue is still persisting, please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, and most importantly, you can clear all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
Hi Marathan,
Could you tell me if you changed anything? As the Buddypress Member Profile , Eneties Directory page also is not working anymore.
Could once again Check
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Junn,
please be aware that we did not change anything, we just logged in as a standard user.
Note that I just refreshed permalinks. Did it solve the issue on your end?
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Buddypress error on user recognition’ is closed to new replies.
