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Hello,
I recently purchased Cera and love it however running into some issues. We are getting ready to launch our intranet site however running into the following issues. I attached photos of demo site and my site to give you a visual.
Social page: in the “Posting” section “whats new” the “attachement, Public, my profile, post” is not showing up. It will not allow for a user to post on the social wall.
Social Page: when “commenting” on a post or replying the “post” function is not working.
Groups: in the “home” page of the group its giving me the same issue as the social page with not showing the “Posting” section “whats new” the “attachement, Public, my profile, post”
Screen-Shot-2023-01-28-at-10.07.21-PM-1
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Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Joseph,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
- Cannot add media in the social page: Can you confirm me rtMedia plugin is installed and activated, please?
- Cannot post reply in social page: Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
- Cannot post reply in group: We’ll check this with the previous point.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Thank you for granting us access to your WP Admin Joseph. 🙂
However, it seems the password entered for this username is incorrect. Can you please check?
Regards,
This reply has been marked as private.
Hi Joseph,
I think there is something going on at a server level. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Please note tat I took the liberty to attribute an homepage to make some tests and I change the background form color to make it more visible. When replying to a somment, the form was invisible.
Please come back to me as soon as the snippet has been added on your wp-config.php file.
Thank you.
I followed your instructions above let me know what else i might need to do on my end
Hi Joseph,
Thank you for your feedback. As predicted, we’ve met an error again when trying to reply to comments.
However this time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Thank you Joseph. Please allow us some time to investigate.
Best,
Hi Joseph,
Thank you very much for your patience.
It seems this issue is related to SiteGround Optimizer plugin. When deactivating this plugin, it seems all si working fine. Can you please check on your side?
Is suggest you to reach out the plugin’s authors. They will be better suited to help you with this issue : SiteGround Optimizer Support.
Don’t hesitate to explain them that it seems their plugin causes an issue with the Activity Stream of BuddyPress plugin.Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
Manathan,
Thanks so much for finding the issue, It has been fixed on my end as well.
I will reach out to their author and let them know, as well as let you know once I hear back from them.
Thanks so much! super excited to implement this within the company.
You’re welcome Joseph! We hope SiteGround Optimizer Support will be able to help you in no time!
Thank you for letting us know. 🙂
If you’re happy with our theme, feel free to review our theme on our Themeforest page dedicated to Cera: Intranet Community Theme.
It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring
Thank you!
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Button function not appearing/working’ is closed to new replies.
