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Hi Julius,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
My best guess is that your issue might probably caused by a server misconfiguration as we don’t encounter this issue with our demos.
First of all, could you please make sure that you have the latest theme version and that all recommended plugins are up-to-date? You could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
This issue is probably caused by insufficient memory allocation or file permission misconfiguration for your server. For better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
define ('WP_DEBUG', TRUE);
You will find this constant in your wp-config.php file. More on this in the following topic: Debugging in WordPress.Then, please deactivate all plugins, activate a default WP theme (i.e. Twenty Seventeen) and then try to run the WP Importer with the following file: themeunittestdata.wordpress.xml. This may confirm that the problem is related with your configuration and it will give you the necessary error logs to transfer to your server hosting support.
Finally, please also check the WordPress prerequisites here: Requirements.
We hope this will help. Please don’t hesitate to come back to us once you followed all these steps.
Regards,
🍾 2022 is coming ! 🥂
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Cannot view the customized please see picture’ is closed to new replies.
