Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Can’t get registrations

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Amey
    Participant
    • 15 Topics
    • 47 Posts

    Can’t get registrations

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Amey, 🙂

    Thank you for bringing this issue to our attention. Maybe these topics will help you to solve your issue as they seem to answer the same concern:

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionality. Our theme makes no changes to this BuddyPress feature.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Regards,

    Amey
    Participant
    • 15 Topics
    • 47 Posts
    This reply has been marked as private.
    Amey
    Participant
    • 15 Topics
    • 47 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Amey, 🙂

    Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂

    Thank you.

    Amey
    Participant
    • 15 Topics
    • 47 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Amey,

    I suggest you to explain your issue in a new topic and reply to it with a private answer with the links you want to share with us, like you’re doing here. 🙂

    Best,

    Amey
    Participant
    • 15 Topics
    • 47 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Amey,

    It seems very strange. Can you tell us if you’re facing this issue when clicking on “Get Support” button on navigation, please?

    Concerning the fact that you can’t reply to some topic, note that when an issue is solved, we close this topic. Is it possible you wanted to reply to a closed topic?

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Can’t get registrations’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️