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Can’t install Demo!

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • thomas vierstraete
    Participant
    • 4 Topics
    • 9 Posts
    @vierthom

    Dear,
    I can’t install the demo with the xml file; i have tried to split the file, but even then… nothing seems like the demo. Not even the homepage. I need help…

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1675 Posts
    @themosaurus

    Hi Thomas,

    Can you please add some screenshots or maybe the URL to website so we can see exactly from where your issue has come?
    Did you correctly imported the demo file? Or did it go wrong during the import?
    Did your website triggered any error ?

    Thank you for your reply.

    Cheers

    thomas vierstraete
    Participant
    • 4 Topics
    • 9 Posts
    @vierthom
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1675 Posts
    @themosaurus

    Hi Thomas,

    Unfortunately, theme installations or customizations are paid services that are not part of the support we can provide for Gwangi.

    As stated by ThemeForest support policy, all the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase.

    Item support includes:

    • Availability of the author to answer questions
    • Answering technical questions about item’s features
    • Get assistance with reported bugs and issues
    • Help with included 3rd party assets

    Item support does not include:

    • Customization services
    • Installation services

    For more, please read the ThemeForest item support policy:

    https://themeforest.net/page/item_support_policy

    Finally, we don’t provide any installation or customization work. We recommend you to require the services from Envato Studio freelancers (https://studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.

    Best regards

    thomas vierstraete
    Participant
    • 4 Topics
    • 9 Posts
    @vierthom
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1675 Posts
    @themosaurus

    You’re welcome. ?

    Best regards

Viewing 6 posts - 1 through 6 (of 6 total)

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