Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Theme Customizer › Community › can’t receive sign up email
- This topic has 3 replies, 3 voices, and was last updated 7 months, 2 weeks ago by Manathan.
i test registration twice with two new email to register to the site, no email has not been received by any new member to activate the account, what can i do to make that possibleOctober 16, 2022 at 20:22 #42943
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,October 16, 2022 at 20:22 #42944
Thank you for bringing this issue to our attention. This issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.
To help you to solve your issue, you might also be interested by the following BuddyPress support forum topics:
Unfortunately, this issue is related with BuddyPress and the installation, setting or debugging of third party plugins isn’t part of the support we will provide for our theme.
We suggest you to ask for more help on the BuddyPress support forums:
Regards,October 17, 2022 at 10:40 #42953
i have tried everything i can with my host, still have the same problem, this person has the same problem and did the same thing i done fortunately that is what he said: It’s fixed now.
It wasn’t an issue with WordPress or BuddyPress. The issue was with the theme.
I’m using a theme called Arcane. When I was downloading the files. It kept giving me wrong license key. So I had to generate new license key of the Arcane’s websites. Now it works.
If anyone will read this in the future. Double check your Themes as well.October 24, 2022 at 20:38 #43071
I’m afraid I don’t quite understand your reply. 🤔
We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionalities.
Your issue is related to the fact that when a member register on your website, he doesn’t get the registration email to validate his registration. Note that registration feature is manage by BuddyPress plugin, not our theme. Our theme only apply some style to the BuddyPress features to make them fit to the general appearance, it doesn’t edit or change the features of BuddyPress. Don’t hesitate to select temporarily another theme like twenty twenty to test again.
In case there is something I didn’t understand correctly, please don’t hesitate to come back to me. 🙂
If you have further questions or requests, feel free to create other forum topics.
Best,October 25, 2022 at 10:20 #43078
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘can’t receive sign up email’ is closed to new replies.