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Can’t view or search users that are active?

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Viewing 4 posts - 1 through 4 (of 4 total)
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    • 4 Topics
    • 10 Posts
    @kryptedbbkick

    When going to user directory there isn’t any user popping up. It shows that my 2 users are there above the “All Members” tab but it wont show them to me.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Stephen,

    If you have created some users manually, the reason why you can’t see them is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). Please make sure to deactivate Paid Membership Pro (and its BuddyPress add-on) to test if this is related to the configuration of these plugins.

    If this is the case, we recommend that you follow this post explaining how Paid Membership Pro and its BuddyPress add-on work:

    BuddyPress Integration

    Regards,

    • 4 Topics
    • 10 Posts
    @kryptedbbkick

    My issue was due to the paid membership plugins. I don’t have any use for them so after deactivating them the users showed up instantly.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    I’m glad I was able to help you Stephen. 🙂

    Cheers,

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