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Certificate count not displaying

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83

    Hi,

    Please see attached screenshot.

    I have completed a course and passed the quiz. Why is the certificate icon not showing in the dropdown for download and why is the count on the left hand side not showing 1 now??

    Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Melissa,

    Thank you for bringing this issue to our attention. I took a look at your website, but all seems correctly set.

    My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet. 🤔

    First of all, I suggest you to make a backup of your website in case something went wrong during the investigation. Then, could you please deactivate Cera and all Grimlock plugins? I suggest you to activate temporarily another theme like twenty twenty to check if this issue still appears. This operation will help us determine if this issue is caused from our theme, one of our plugins or something else.

    As soon as the steps have been followed, don’t hesitate to come back to me.

    Best,

    Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83
    This reply has been marked as private.
    Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Thank you very much for your detailed feedback Mellisa.

    I investigated on your staging server and I found two issues:

    • Certificate number is not showing: You’re right, it seems this issue is coming from LearnDash. I Suggest you to report this to LearnDash authors. Don’t hesitate to keep us updated of the situation.
    • Certificate icon is not displayed in “My courses”: It seems this issue is related to our theme. We’ll investigate further to find out how we can fix this and be back to you as soon as possible.

    I hope LearnDash team will be able to find out from where exactly the first issue is coming. Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We thank you for your patience Mellisa.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Mellisa,

    I have news concerning the certificate icons not displaying.

    After further investigation, it seems this issue is related with LearnDash (sfwd-lms). For this reason, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Knowledge Base

    We remain available for all support requests related with the use of your theme.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl
    This reply has been marked as private.
    Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Mellisa,

    In fact, our plugin only styles the information that is already on this page. As you told us, the icon is absent from the html code of the page. However, our theme and plugins try to style the icon. That’s why you can see some CSS from our plugin when you’re inspecting the page.

    When you change the theme, you can see that the icon is also missing from the HTML code.

    To conclude, our plugin doesn’t add content, it only style the content that is already on the page.

    I hope this helps you to understand how our plugin works.

    Best,

    Mellisa
    Participant
    • 9 Topics
    • 29 Posts
    @mellisa83

    Yes, I understand thank you. I have reached out to LearnDash

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Great! Please, don’t hesitate to share the feedback from LearnDash authors with us. 🙏🏼 By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 12 posts - 1 through 12 (of 12 total)

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