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City filter is not working

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi there!

    The city filter in the home filter is not working. It´s showing that there are not any results and using the city filter in the search directory works. Could you help me to fix this?

    Thank you!

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi John,

    Thank you for your question.

    First, please make sure that your test users have the correct values filled in. If these are not showing on your member directory, the values might be simply have been left empty.

    However, if this does not resolve the issue, your next step will be re-save your homepage and directory search forms.
    We use BP Profile Search (https://wordpress.org/plugins/bp-profile-search/) to showcase the profile search feature on our demos.
    You can edit the homepage search form by visiting “Users > Profile Search” in your dashboard, where you will find every existing profile search forms.
    Just edit your forms and click “Save” without changing anything. It should solve your issue.

    To learn more about BP Profile Search forms, please read also the following posts:

    Add new fields to homepage search form

    My profile search form seems to be broken

    Best,

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi John,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    Hi Olivier,

    I was checking it and it´s weird bc it´s working everything in the mobile version, but not in the laptop version. Basically, it is not working in the laptop version and it´s not showing the search results, but it´s working on the mobile version and it´s showing the search results. Also this happend to me with the others two new filters that I added too.

    I hope that this information is helpfull!

    Thank you for help me out!

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi John,

    The homepage search is now working fine and yielding results for users only living in Boston. Maybe this has been resolved when you removed the multiple profile search forms shown on the same Directory page. Or it is a caching issue?

    Could you confirm that you’re still facing this searching issue please?

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex
    This reply has been marked as private.
    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra
    This reply has been marked as private.
    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra
    This reply has been marked as private.
    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra

    SHIT! I KNOW WHY. I AM SORRY!

    it´s bc the search mode is setting like “contains” and need to be “is”.

    whats the difference between contains and is?

    THANK YOU AND SORRY!!!!

    John
    Participant
    • 66 Topics
    • 172 Posts
    @pablogsierra
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hey, no worries! 🙂

    I’m glad to read that you’ve been able to solve this!

    Cheers,

Viewing 13 posts - 1 through 13 (of 13 total)

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