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Clarity of the members’ profile pictures

This topic is resolved
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi there,

    Could you advise me what to do to adjust the clarity of the members’ profile pictures when they are displayed in a circle shape on some pages, please?
    For example: https://prnt.sc/11vih8o

    I noticed that on editing mode, their clarity is better https://prnt.sc/11vgbor.

    So, what could be the problem on my site?

    Please advise. I really appreciate your support!

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    Hi Michael,

    Thank you for bringing this issue to our attention. This is standard behavior with WordPress, I’m afraid.

    Maybe these topics will help you to solve your issue as they seem to answer the same concern:

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Regards,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for your reply. I appreciate it.

    I’m afraid that what you advised me doesn’t work.
    I read those articles and many more besides them, but no succes. I tried different methods through Custom Css, Code Snippets and others, as suggested by plugins authors or other experts, but nothing helped.

    I suppose that these blurry round pictures of the members are not just related to BP. They are blurred in multiple places. See these:

    1. On the forums – https://prnt.sc/11xbnri
    2. In BP Better Messages plugin – https://prnt.sc/11xbo55
    3. On the Blog page (articles authors) – https://prnt.sc/11xbovq
    4. On the page of a specific article, below the title – https://prnt.sc/11xbq0v

    As you can see, they are not clear at all.
    Not being a developer or an expert, I couldn’t figure out what the problem might be and I would really, really appreciate if you could take a few minutes to help me solve this issue.

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    Thank you Michael for these specifications. 🙂

    We will investigate to find out how we can help you.

    We thank you for your patience.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    Unfortunately, we have no clue. 🤷🏻‍♀️

    Are you using a plugin to reduce the weight of your images? Our best guess is that the quality of the image is not good enough or there is an issue during the compression at a server level. Can you deactivate this kind of plugin to see if this issue persists, please?

    Please note that even if those images are visible on multiple places, they are manage by BuddyPress. To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    buddypress.org/support/

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Best,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for your advice. It helped me!

    Yes, you’re right! I use the Optimole plugin to optimize the images on the site. I use it on several of my sites and I am happy with it, but it seems that here it has greatly affected the clarity of members’ avatars when displayed in a circle shape.

    I deactivated it for a moment and the images became clear.
    I contacted the plugin authors and I am waiting for their support in this regard. 🙂

    Thanks again for your support. I really appreciate that!

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    You’re welcome Michael.

    I’m glad to read you found from where this issue was coming from! 🙂

    I really hope they will be able to help you in no time. As I told you, don’t hesitate to share the solution with us. I really think it will help other users facing the same issue. #SharingIsCaring 💪🏻

    Best,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    I received the answer from the Optimole author, in connection to blurring members’ avatars.
    This is what they say:

    This happens because you have fixed width and height defined for those avatar images – https://vertis.d.pr/0IvPVI
    Optimole respects those options and optimizes the image to that requested size –
    https://mlxftc4vb5bs.i.optimole.com/LeHxhWc.xPLV~539a/w:52/h:52/q:80/https://membri.romaniidepretutindeni.com/wp-content/uploads/avatars/2/60777a066c1b5-bpthumb.jpg

    While your original images are not resized – https://membri.romaniidepretutindeni.com/wp-content/uploads/avatars/2/60777a066c1b5-bpthumb.jpg

    Because you also use image to cover the element and modify the height that resized version of the image served by Optimole gets blurry.

    I recommend removing those fixed width and height sizes from the img elements or increase their sizes.

    Please advise me what I have to do in order to solve this issue.

    Kind regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1893 Posts

    Hi Michael,

    Thank you for sharing this message with us. We will investigate further to find out how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1893 Posts

    Hi Michael,

    We’re very sorry to inform you that there are no easy fix for this issue.

    Our code base has to juggle with pictures from multiple plugins and make sure they all look OK and similar, even if they are posted on your page in various manners or in various areas (profile, directory, widgets and more). Some will comply to optimization plugin requirements and other like avatars won’t, as we understand from your latest reply.

    To be able to move forward with this, could check if you can exclude the avatar pictures from the optimization process? If no option exists to do so, could you ask the plugin author if he could provide some code snippet that could do this trick for you?

    Thank you.

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Olivier,

    Thank you so much for your reply! I really appreciate it!

    I will ask for the help of the Optimole author in order to exclude the avatars from optimization and I am sure that this issue will be solved in the end. 🙂

    Thank you again!

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    Hi Michael, 🙂

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Best,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    I found the solution.
    For all of you that are using the Optimole plugin, if you get blurred avatar images, then access:

    Settings -> Advanced -> Exclusion ->Don’t optimize images if -> select Images Class -> contains avatar

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2222 Posts

    Wonderful Michael! 🙌🏼

    I’m sure it will help other users using this plugin. You’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring

    Best,

Viewing 14 posts - 1 through 14 (of 14 total)

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