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Hi,
I would like to translate these two circled sentences in the screenshot below. I went to the rtmedia plugin .pot file but couldn’t find the string. Everything is translated elsewhere in this file.
Where should we go to translate these two circled lines? thank you
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi Gil! 🙂
My best guess is that your issue might probably be caused by a missing update. On our demo, all is working fine. Please find the attached screenshot.
Can you please make sure that you have the latest theme version and that all recommended plugins are up-to-date? Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.
Hi Manhattan,
I have version 2.4.1 of Gwangi. I think this is the last?Otherwise, for the browser cache, it is emptied regularly.
Hi Gil,
Indeed, it’s the last version. Could you confirm me rt Media plugin and Grimlock for BuddyPress are up to date? These two plugins should already be translated automatically. However, could you try to translate them to make it works?
Can you confirm me there is no translation update to make in Dashboard > Updates?
Best,
Hi Manhattan,
I positively confirm all of your questions.
Thank you for your feedback Gil.
Could you please deactivate temporarily Grimlock for BuddyPress? Is this issue still occurs after deactivating this plugin? In that case, our best guess is that this issue is related to WPML and rtMedia. I don’t think it’s a compatibility issue because all works fine on our side. But at this point, there is nothing we could do to find out what exactly is causing this issue. To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums as they might have a solution we don’t know of: rtmedia.io/support.
Don’t hesitate to share the feedback of rtMedia team with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘commnents on media posted’ is closed to new replies.
