- This topic has 2 replies, 2 voices, and was last updated 1 year, 11 months ago by
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Hi,
I’ve created 2 indemnity contact forms using the contact form 7 plugin in the following website: https://racehub.com.sg/indemnity-form/ and https://racehub.com.sg/indemnity-form-under-18/, which both are in the live production server.
However, I have met with a problem with the form. Whenever I have tried to submit the indemnity form, I need to click on the submit button twice in order to submit the form.
You can view the recording from here as well:
Hope to hear from you soon, thank you.
Hi my bad on the links, perhaps you can refer to this link instead: https://racehub.com.sg/indemnity-form-test/
Hi JW SFT,
Thank you for reaching out to us.
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. I took a look at your website, but the button seems to work on the first click.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Contact Form 7 requires clicking on the submit button twice instead of once’ is closed to new replies.
