Continuation of "Plugins Cannot Check For Updates (Fetching Metadata JSON Times

Home Forums Cera – Intranet & Community Theme Installation & Updates Required Plugins Installation and Updates Continuation of "Plugins Cannot Check For Updates (Fetching Metadata JSON Times

This topic contains 7 replies, has 3 voices, and was last updated by  Manathan 3 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #14319

    Sam
    Participant
    • 10 Posts
    @sjregan

    Original Post.

    Unfortunately this is continuing:

    
    [29-Jun-2020 04:45:35 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-login/version.json?installed_version=1.1.1&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:37 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-jetpack/version.json?installed_version=1.0.6&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:45 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-the-events-calendar/version.json?installed_version=1.1.4&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:47 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-login/version.json?installed_version=1.1.1&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:55 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-wordpress-seo/version.json?installed_version=1.0.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:57 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-the-events-calendar/version.json?installed_version=1.1.4&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:05 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock/version.json?installed_version=1.3.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:07 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-wordpress-seo/version.json?installed_version=1.0.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:17 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock/version.json?installed_version=1.3.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    

    Is there any way for you guys to check your server access logs if my server is actually reaching your server?

    I am stuck with both your team and my hosting team saying the problem is at the other end.

    Thanks.

    #14322

    Manathan
    Keymaster
    • 850 Posts
    @themodactyl
    Themosaurus Support

    Hi @sjregan,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    #14358

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    Hi @sjregan,

    Can you send us your server’s IP address in a private reply ?

    That way I will be able to check for that address in our server logs to see if your server’s requests are actually reaching or not.

    Regards,

    #14391

    Sam
    Participant
    • 10 Posts
    @sjregan
    This reply has been marked as private.
    #14414

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support
    This reply has been marked as private.
    #14415

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    By the way, I have also found this article that contains information about the “curl error 28” (the error stated in your log) which might help you or your host to troubleshoot this issue :

    https://www.samuelaguilera.com/post/curl-error-28-wordpress

    Hope this helps.

    #14420

    Sam
    Participant
    • 10 Posts
    @sjregan

    @themoceratops Thank you very much for looking into it and the extra details. I will take it from here with my hosting provider.

    #14470

    Manathan
    Keymaster
    • 850 Posts
    @themodactyl
    Themosaurus Support

    Hi @sjregan,

    I’m glad to read that @themoceratops has been able to help you! Hope you’ll be able to solve this issue.

    Cheers,

Viewing 8 posts - 1 through 8 (of 8 total)

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