Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Continuation of "Plugins Cannot Check For Updates (Fetching Metadata JSON Times

Find Answers and Get Support Forums Cera – Intranet & Community Theme Installation & Updates Required Plugins Installation and Updates Continuation of "Plugins Cannot Check For Updates (Fetching Metadata JSON Times

This topic is resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Sam
    Participant
    • 15 Topics
    • 32 Posts
    @sjregan

    Original Post.

    Unfortunately this is continuing:

    
    [29-Jun-2020 04:45:35 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-login/version.json?installed_version=1.1.1&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:37 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-jetpack/version.json?installed_version=1.0.6&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:45 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-the-events-calendar/version.json?installed_version=1.1.4&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:47 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-login/version.json?installed_version=1.1.1&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:55 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-wordpress-seo/version.json?installed_version=1.0.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:45:57 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-the-events-calendar/version.json?installed_version=1.1.4&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:05 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock/version.json?installed_version=1.3.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10000 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:07 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock-wordpress-seo/version.json?installed_version=1.0.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    [29-Jun-2020 04:46:17 UTC] PHP Warning:  The URL http://files.themosaurus.com/grimlock/version.json?installed_version=1.3.3&php=7.0.33-29+0~20200514.36+debian9~1.gbp126f6f&locale=en_GB&checking_for_updates=1 does not point to a valid metadata file. WP HTTP Error: cURL error 28: Connection timed out after 10001 milliseconds in /home/redacted/public_html/wp-content/plugins/grimlock-animate/libs/plugin-update-checker/Puc/v4p8/UpdateChecker.php on line 400
    

    Is there any way for you guys to check your server access logs if my server is actually reaching your server?

    I am stuck with both your team and my hosting team saying the problem is at the other end.

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi @sjregan,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 353 Posts
    @themoceratops

    Hi @sjregan,

    Can you send us your server’s IP address in a private reply ?

    That way I will be able to check for that address in our server logs to see if your server’s requests are actually reaching or not.

    Regards,

    Sam
    Participant
    • 15 Topics
    • 32 Posts
    @sjregan
    This reply has been marked as private.
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 353 Posts
    @themoceratops
    This reply has been marked as private.
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 353 Posts
    @themoceratops

    By the way, I have also found this article that contains information about the “curl error 28” (the error stated in your log) which might help you or your host to troubleshoot this issue :

    https://www.samuelaguilera.com/post/curl-error-28-wordpress

    Hope this helps.

    Sam
    Participant
    • 15 Topics
    • 32 Posts
    @sjregan

    @themoceratops Thank you very much for looking into it and the extra details. I will take it from here with my hosting provider.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi @sjregan,

    I’m glad to read that @themoceratops has been able to help you! Hope you’ll be able to solve this issue.

    Cheers,

Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘Continuation of "Plugins Cannot Check For Updates (Fetching Metadata JSON Times’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.