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Hi
I am getting a critical error when i try to get tickets on mobile view > https://berserker-airsoft.co.uk/event/open-beta-wednesday/#tribe-tickets__tickets-form abd on desktop view on Chrome
Please can you help resolve this issue
Kind Regards,
David
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
I have looked on the error log and the fault appears to be with the Grimlock for events calendar
[02-Dec-2023 11:34:29 UTC] PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /home/berserke/public_html/wp-includes/post-template.php:324
Stack trace:
#0 /home/berserke/public_html/wp-includes/post-template.php(247): get_the_content()
#1 /home/berserke/public_html/wp-content/plugins/grimlock-the-events-calendar/templates/v2/src/views/single-event.php(98): the_content()
#2 /home/berserke/public_html/wp-content/plugins/the-events-calendar/src/functions/template-tags/general.php(42): include(‘/home/berserke/…’)
#3 /home/berserke/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Template_Bootstrap.php(153): tribe_get_view()
#4 /home/berserke/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Template_Bootstrap.php(231): Tribe\Events\Views\V2\Template_Bootstrap->get_v1_single_event_html()
#5 /home/berserke/public_html/wp-content/plugins/grimlock-the-events-calendar/templates/v2/src/views/v2/default-template.php(27): Tribe\Events\Views\V2\Template_Bootstrap->get_view_html()
#6 /home/berserke/public_html/wp-includes/template-loader.php(106): include(‘/home/berserke/…’)
#7 /home/berserke/public_html/wp-blog-header.php(19): require_once(‘/home/berserke/…’)
#8 /home/berserke/public_html/index.php(17): require(‘/home/berserke/…’)
#9 {main}
thrown in /home/berserke/public_html/wp-includes/post-template.php on line 324
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi David,
Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Could you please make sure that you have the latest theme version and that all recommended plugins are up-to-date? Can you send us the version of your theme and of these plugins :
- The events Calendar
- Grimlock for The events Calendar
- Events ticket
- Grimlock
Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Critical Error on mobile view – get tickets’ is closed to new replies.
