Hi DMV Music,
Thank you for reaching out to us.
Unfortunately, we have no clue. 🤔
Note that these emails are managed by BuddyPress plugin, not our theme. The article you’re refferring to is the right one, but it was wrote by BuddyPress team, not us. As this question is related with BuddyPress custom development, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums: buddypress.org/support.
We remain available for all support requests related with the use of your theme.
Best,