In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Dashboard disappeared

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Emre
    Participant
    • 1 Topics
    • 3 Posts

    Hi,

    Our dashboard is disappeared, now it redirects page to the wp-login dashboard, and I can’t open it with elementor. Can you help?

    Emre
    Participant
    • 1 Topics
    • 3 Posts

    I am sorry to the wp-admin page(which is dashboard for WordPress. Dashboard page is only visible to the member, I can create a member account for you if you want to try. (https://dir.etacusa.org/dashboard/)

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1741 Posts

    Hi @etezisci,

    Thank you for buying our theme. We hope it will meet all your expectations.

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Emre
    Participant
    • 1 Topics
    • 3 Posts

    Actually, I just resolved the issue. It was the new version of Elementor. All pages built by Elementor were giving 404 errors.

    I rolled back to the 3.0.7 and everything is working now.

    Thanks for the prompt reply!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1741 Posts

    I’m glad to read that you’ve been able to solve this @etezisci! 🙂

    Cheers,

Viewing 5 posts - 1 through 5 (of 5 total)

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