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DEMO CONTENT CAN’T IMPORT FOR STEGO THEME

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • Peter
    Participant
    • 1 Topics
    • 6 Posts

    Hello, good day, I got your stego restaurant theme last week from themeforest with user name aceteddy1998

    I installed the theme but was unable to import the demo content, once the set up wizard starts, I get stuck at the demo content import screen, it’s start loading till 5% then gets stuck and restarts again at 1%, it keeps doing this over and over again.

    I got in touch with my hosting provider (dreamhost) and we were on it for over 5 hours, they increased my php settings to the max, and even turned off their firewalls for my site, but all to no avail

    At the end they concluded that the theme files maybe be corrupted.

    My suggestion is that since the issue is not from my end, it would be best you send me the updated version of theme or better still login into my website and check things out yourself, but rest assured it’s not server configuration issues

    Please I need this issue sorted out before Friday, my client has been on my neck as the site was supposed be delivered today, please it’s really urgent

    If you need my login details, drop your email so I can send them to you.

    Peter
    Participant
    • 1 Topics
    • 6 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2511 Posts

    Hi Peter,

    Thank you for reaching out!

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Can you please confirm to us that your PHP version at least set to 7.4?

    Can you please tell us which demo would you like to import? Please note that the actual version of Stego is 1.0.4. Can you make sure that the theme and all the recommended plugins are up to date? You could consider to delete the theme from you website and download it again from your envato account to make sure that nothing went wrong during its downloading.

    We’re waiting for your feedback.

    Kind regards,

    Peter
    Participant
    • 1 Topics
    • 6 Posts

    Yes, am currently using PHP 7.4 and I also have the latest theme version, which is v 1.04.
    I have also downloaded the theme from themeforest over and over again, but still yet no change

    I can verify that I have done all the necessary PHP configuration, wp reset, and several others but still the same thing.

    I would really prefer if you can login to my website and try your own twerks

    I already sent my login details in my private reply

    Peter
    Participant
    • 1 Topics
    • 6 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2511 Posts

    Hi Peter,

    It seems I can’t access to the WP-admin, I’m facing an Internal Server Error (500).

    However, thanks to the code snippet that you’ve recently added to your wp-config.php file by following the steps in the article I send you, we should be able to read the error.

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    We’re waiting for your feedback.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2511 Posts
    This reply has been marked as private.
    Peter
    Participant
    • 1 Topics
    • 6 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2511 Posts

    Hi Peter,

    Thanks for your feedback! We’ve received your logs and we’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 333 Posts
    This reply has been marked as private.
    Peter
    Participant
    • 1 Topics
    • 6 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2511 Posts

    We’re waiting for your feedback Peter. 🙂

    Best,

Viewing 12 posts - 1 through 12 (of 12 total)

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Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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