Hi Certifica,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
I invite you to make a backup before we check the settings on your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.