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"Edit" tab on profile page doesn’t open after translation

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • elaheh
    Participant
    • 15 Topics
    • 31 Posts
    @elaheh

    Hello 🙂
    when I switch the language from en to Farsi the “edit” tab does not open. but it works when the language is English.
    Regards
    Elaheh

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @elaheh,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @elaheh,

    Unfortunately, this issue does not seem to be related with our theme but with either your translation plugin or BuddyPress. 🙁

    We’ve visited your website and found out that when clicking on this link in English is opens the following URL:
    https://artingineer.dk/farsidate/members/nader/profile/edit/group/1/

    However, when visiting your website in Farsi, each click on “Edit” once translated opens a blank page because the generated URL contains character that HTTP does not seem to understand. (Please see attached.)
    This should be prevented when the URL is generated either by your translation plugin or by BuddyPress itself.

    If you’ve been using WPML to translate your website, I suggest that you download and activate BuddyPress Multilingual:

    BuddyPress Multilingual

    This plugin improve the support for your native language and should prevent such issues.

    Best,

    elaheh
    Participant
    • 15 Topics
    • 31 Posts
    @elaheh

    Hi,
    I have already BuddyPress Multilingual installed. and the other tabs work fine with that character(اعضا) in the URL. I will contact WPML support.
    Regards
    Elaheh

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    OK @elaheh, I’m sure that they will be more informed and better suited to help you.

    We remain available for all support requests related with the use of your theme.

    Best,

Viewing 5 posts - 1 through 5 (of 5 total)

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