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I just bought the Theme and it doesn’t work, I’ve looked here on the forum and I just can’t edit some widget’s in block’s
The main page I cannot edit, it appears
“This block has encountered an error and cannot be previewed.”
And I saw from all the information here on the forum that you don’t need any other plugin to make it work.
What am I doing wrong?
Captura-de-tela-2023-01-09-110252
Captura-de-tela-2023-01-09-110034
Captura-de-tela-2023-01-09-105856
This reply has been marked as private.
Hi Thiago,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
There is indeed some issues. I don’t think that’s something you’re doing wrong, I think that simply is something wrongly set on your server. Don’t worry, we’ll help you as best as we can to find a solution a redirect you to it!
To help us getting clues from where this issue is coming from, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
This will not solve this issue, but it will help us investigate. Please come back to us as soon as you added those lines. 🙂
Thank you.
Sorry for the delay, I had personal problems.
configuration performed, see attached evidence.Anything you need let me know.
Hi Thiago,
No problem! Hope all is better for your now.
We logged in your website and, as predicted, we’ve met this error. Thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi Thiago,
Thank you for sharing this. Please allow us some time to investigate.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Hi Thiago,
I’ve investigated on your website, and I noticed that every page on the front-end of your website is returning a 404 error, other than the homepage. On top of that, the WordPress REST API url is also returning a 404 error which explains why the blocks aren’t working (you can see that in Tools > Site Health : “The REST API encountered an unexpected result”).
Based on those observations, I believe there is an issue with url rewriting on your server. I suggest that you contact your hosting provider to see if they can help you with this issue, as this is unfortunately not something that we can fix from our end since it is related to the server.
Hope this helps!
Best regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Edit widgets not functional’ is closed to new replies.
