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i have problem with editing. from my dashboard, view site, the home page it’s open, click on edit a page, the page is open and it’s empty like I am opening a new page, template shows full width: No header, back to wordpress editor it’s shown on top banner, when i clicked on it, its shows Please note that you are switching to wordPress default editor, Your current layout, design and content might break. I tried it and it broke the layout and design, i undo it. even with elementor it shows only the bottom of the home page. how can i do to edit the page by adding content or image through WordPress or elementor
Hi Jules,
Thank you for reaching out.
Our theme is compatible with both Elementor and its pro version.
Please be aware that our demo have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
Did you import the Elementor templates? If you wish to use Elementor, you have to import the provided templates like explained in this article from our documentation: Installing the Elementor Demo version Manually.
The fact that you don’t see anything when you open your page with Elementor makes me think that you may not have imported the templates. If you want to use Elementor, please follow the steps in the article. If you want to use Gutenberg, just disable Elementor. By editing your page, everything should be back to normal.Best,
hello
i understood what you said using Gutenberg, I went to site using the link but the page show only when you want to create a new page, how should I do to edit an existing page such as the homepage of the community that came with the demo. I click on edit with the Gutenberg but the page it’s empty for me to edit what should i do ?
Hi Jules,
In case you would like to use Gutenberg, can you please make sure that Elementor is deactivated?
If this issue still occurs, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
if i understood correctly what you said: i can’t use both elementor and Gutenberg in the same time on the site for different pages.
i download the elementor demo but i couldn’t find the same homepage with the select credential and submit, that is the only page that made me use Gutenberg otherwise i use elementor
As i told you that I was a newbe in building a site, how can I temporary remove a section in a page, where to find it when I need it and how to put it back in place
Hi Jules, 🙂
The search form is displayed thanks to a shortcode. You can recreate this page using Elementor and then add this shortcode to display the form.
To hide a section (Gutenberg or Elementor) simply add
d-nonecss class in the advance field of the block/section. In Elementor, you will not see this section in the editor too, but she will be there.Best,
This reply has been marked as private.
Hi Jules,
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Let us know as soon as this snippet is activated.
Thank you.
This reply has been marked as private.
since i entered that code i can not access my site no more, from my dashboard i click to visit the site it’s sent me to the coming soon page that require the admin login, i entered the login credential that sent me back to the dashboard again no to the site, same thing back and forward
since i entered the code the site came back but the problem still the same
Hi Jules,
As predicted, you’ve met an error again. Note that this code snippet will not solve anything, but help us to know more about this error.
Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
Hi Jules,
Thank you for your feedback.
It seems what you send us is not your
debug.logcontent. You can find this file in thewp-contentfile using FTP. When I said “plain text”, I meant copy-paste the content of yourdebug.login a private reply.Let me know if you need more explanations. 🙂
Best,
This reply has been marked as private.
it’s look the same as the one I sent you. i have tried with the help of bluehost representative it said that was the wp-content file using FTP, I can’t confirm it unless you do that for me, please help me how to find ways to have it for you. more explanations it needed.thanks
Hi Jules,
Thank you but it’s still not this. Don’t worry, we took the liberty to make some tests from our side. Please allow us some time to investigate.
We’ll be back to you as soon as possible.
Best,
Thank you for your patience,
We got this error:
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
It seems this issue is coming from your server. I suggest you to reach bluehost team and explain them that this error keeps some blocks from displaying correctly.Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
This reply has been marked as private.
Thank you for sharing this with us Jules. We’re glad to read this issue will be soon resolved! 🙂
If you have further questions or requests, feel free to create other forum topics.
Best,
can you please tell me what you did to make that possible
Suraj
Certainly! I have just update the .htaccess.
Thank you for letting us know Jules. 🙂
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘editing page not working’ is closed to new replies.
