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elementor not working

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • moses nyamu
    Participant
    • 4 Topics
    • 13 Posts
    @kmnyamu

    I made a purchase of the gwangi theme recently but apparently the elementor page builder is not loading.I have tried everything as described but i just cant seem to be able to fix it.I need your help to get it working.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @kmnyamu,

    If you want to use Elementor, you need to check the “I want to use Elementor” box when you choose your demo in the import wizard (please see attached screenshot). If you don’t check that box **before** importing the demo, Elementor will not work for editing the pages.

    Since you already imported your demo, I’m afraid you will need to delete your current install and make a fresh one, and then re-import the content with the Elementor option checked.

    Hope this helps.

    Regards,

    moses nyamu
    Participant
    • 4 Topics
    • 13 Posts
    @kmnyamu

    I had checked that box before and have made a new installation again cheking the box but the problem still persists.I have activated safe mode and the picture attached is what appears.I have enabled switch editor loader method at the elementor plugin settings as instructed but nothing changes.I have made all necessary installations including installing the grimlock elementor plugin.How do I go about it.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @kmnyamu,

    Could you please provide us with a link of the page you are editing?

    Best regards,

    moses nyamu
    Participant
    • 4 Topics
    • 13 Posts
    @kmnyamu
    This reply has been marked as private.
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @kmnyamu,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    moses nyamu
    Participant
    • 4 Topics
    • 13 Posts
    @kmnyamu
    This reply has been marked as private.
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @kmnyamu,

    It should be ok now.
    This issue comes from the dating pages import and thanks to you we were able to identify and resolve it.

    Thanks for your great feedback.

    Regards,

    moses nyamu
    Participant
    • 4 Topics
    • 13 Posts
    @kmnyamu

    Thank you so much for the support.ill let you know incase of anything else.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    You’re welcome. ?

    Cheers,

Viewing 10 posts - 1 through 10 (of 10 total)

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