Hello there, I am having problems which are giving me severe headaches already. Can anyone please help me solve this problem with email activation delivery to new users? It just doesn’t go through, I have used WP SMTP, and I am also confused why MailPoet is installed in the theme. Anyway, none works, I have also followed the link to buddypress page shared on a reply to a topic, but it just doesn’t work. HAs anyone had similar issues and can help resolve thisAugust 13, 2023 at 06:19 #45922
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,August 13, 2023 at 06:20 #45923
Thank you for bring this issue to our attention. Email in WordPress is a tricky matter.
First of all, you need to check if your emails are well being sent from your WordPress site or not. To do so, please install Email Tracker plugin. This plugin will track all emails that are send from your website. Once you try an operation that should send an email, please go to the archives and check if the emails is listed.
If you cannot find any email, it means emails are not send by your server and the mailing services might be incorrectly set.
If the email is listed, but doesn’t reach your email box, it means this issue is most likely related to your mail provider. For exemple, the spam filter.
To help you to solve your issue, you might be interested by the following BuddyPress support forum topics:
Please be aware that a theme doesn’t manage the emails. Therefore, this issue is not related to our theme. However, we hope the explanations and links above will help you find a solution.
In case you need more help, we suggest you to reach the BuddyPress support forums:
Regards,August 15, 2023 at 19:51 #45941
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘Email Activation’ is closed to new replies.