Home › Forums › Gorgo – Multi-Purpose Gutenberg Blog & Magazine Theme › Theme Customizer › Email does not send after successfully registered
15/09/2020 at 08:47 #17818
I uploaded 2 images.
After registered successfully, I did not receive an email to activate my account (checked in Spam as well).
When I go to WordPress User Dashboard and click to resend email, it still does not working (no email sent).
However, when I create new user via WordPress User Dashboard, it did send email.
What is the problem and how can I resolve this, thanks guys!15/09/2020 at 10:31 #17833
Thank you for bring this issue to our attention. This issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.
To help you to solve your issue, you might also be interested by the following BuddyPress support forum topics:
Unfortunately, this issue is related with BuddyPress and the installation, setting or debugging of third party plugins isn’t part of the support we will provide for our theme.
We suggest you to ask for more help on the BuddyPress support forums:
Regards,15/09/2020 at 10:54 #17839
For more information, I used WP Mail SMTP Lite with SendGrid and I’m able to receive email from Contact Form and able to receive an activation email when add new user via WordPress Dashboard as well.15/09/2020 at 10:59 #1784215/09/2020 at 11:03 #17843
Thank you for your feedback!
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.15/09/2020 at 11:27 #17844This reply has been marked as private.15/09/2020 at 11:37 #17845
In the mean time, may I know how to remove the header admin toolbar and customize the email template?
Thank you very much!15/09/2020 at 11:59 #17846
Thank you for granting us access to your website.
However, we need to make some tests like deactivate some plugins. To do so, we need to have access to your WP Admin.
Can we have these access, please?
Thank you for bring these other issues to our attention. We’re glad to answer any question related with the setup of our theme.
However, it very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, could you split your questions into different topics, please?
By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂
Thank you.15/09/2020 at 12:45 #17850
Thanks, I have posted another question, back to our email issue, please let me know when you guys find something or need my support, Thank you very much!15/09/2020 at 13:17 #17851This reply has been marked as private.16/09/2020 at 06:26 #17907
Hi guys, do we have any hint or feedbacks 🙁16/09/2020 at 09:15 #17925
Your support team is currently doing their best to offer the best support possible despite the high volume of requests.
Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day.
Rest assured that we will still do our best to handle your requests as soon as possible! 🙂
After some tests, I can confirm that this issue is not caused by our theme. I suggest you to change the theme (twenty-twenty for exemple) and you will see this issue still remain.
As I said previously, this issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.
To help you solve your issue, I suggest you check step by step the possible solutions I gave you previously.
Hope it will help you.
Best,17/09/2020 at 10:11 #18011
The issue is solved. This is because we used WP Mail SMTP and BuddyPress has problem with this plugin.
Thanks to this topic https://buddypress.org/support/topic/buddypress-smtp-settings/, we can solve the issue by simply adding this line
// force BP to use wp_mail
add_filter( ‘bp_email_use_wp_mail’, ‘__return_true’ );
Hope this will help17/09/2020 at 10:33 #18018
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