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Email is not sending when a user got registered

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Sushil
    Participant
    • 1 Topics
    • 2 Posts
    @sushilniit

    Hi Support,

    When a user got registered on our website the creation of user account emails is not sending to the user’s email, in other hand we have installed the WP SMTP Mail to setup our email service and mail are being sending for the contact form, on a password reset and test mail function is also being sent. You can find the attachment for the email log.

    Please look into this issue as we need to go live in this week. It is urgent issue we are facing with.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 352 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Sushil
    Participant
    • 1 Topics
    • 2 Posts
    @sushilniit
    This reply has been marked as private.
    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 352 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6321 Posts
    @themodactyl

    Hi Sushil,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Do you not get the activation email in the email log? This issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.

    To help you to solve your issue, you might also be interested by the following BuddyPress support forum topics:

    Frequently Asked Questions

    Email notification not working

    [Resolved] Help! Activation Email not sent–nothing works

    activation email goes to user’s spam folder


    https://premium.wpmudev.org/forums/topic/buddypress-does-not-send-activation-email
    https://wordpress.org/support/topic/wordpress-not-sending-emails/

    Unfortunately, this issue is related with BuddyPress and the installation, setting or debugging of third party plugins isn’t part of the support we will provide for our theme.

    We suggest you to ask for more help on the BuddyPress support forums:
    https://buddypress.org/support/

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Email is not sending when a user got registered’ is closed to new replies.

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