- This topic has 7 replies, 2 voices, and was last updated 11 months, 1 week ago by
.
-
Posts
-
Hello support,
I have updated the required plugins to the latest version.
Grimlock for WooCommerce now has version “1.4.5”.I saw that the plugin that handles the filters for the store is “Themify – WooCommerce Product Filter”, am I wrong?
I have the latest version of this plugin, but now an error is displayed when I click on the “Filter” button on the “Shop” page (see attachments).Please help me,
Thank you!
Sorry I don’t know why I can’t edit the post.
Here it is the image proof: https://i.imgur.com/h2YaQzm.png
Hi Lucab,
Thank you very much for splitting your questions into various topics! You’re making a great contribution to our community, and you’re also helping us to keep our forums tidy!
It’s best if we take a quick look at your issue. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Done, where I have to send it? Here, is not the best choice I think.
Hi Lucab,
Can you confirm my you’re still facing this issue? Thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi Lucab,
Thank you for sharing the logs. We will investigate further to find from where this issue is coming from and how we can help you.
We will be back to you ASAP. Thank you for your patience.
Regards,
We think we have a lead. It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Error after update required plugins’ is closed to new replies.
