Hi @abourne,
Unfortunately, after some research we are not in a position to find a solution to this problem.
Please note that this issue is related with the BuddyPress plugin (maybe with an addon or a custom code snippet too).
To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
https://buddypress.org/support/
Above all, detail all the add-ons and changes you may have made (snippets code) to their support.
Regards,