Error showing when edit Home Page with elementor

Home Forums Cera – Intranet & Community Theme Website Setup Homepage Error showing when edit Home Page with elementor

This topic contains 11 replies, has 3 voices, and was last updated by  Jason 2 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #15123

    Grey
    Participant
    • 22 Posts
    @mrgrey

    Our Active Members
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    #15124

    Grey
    Participant
    • 22 Posts
    @mrgrey
    This reply has been marked as private.
    #15226

    Manathan
    Keymaster
    • 794 Posts
    @themodactyl
    Themosaurus Support

    Hi @mrgrey, 🙂

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Thank you for taking the time to share the information above. There are still other plugins to check as well, like grimlock and kirki which are essential. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    #15233

    Grey
    Participant
    • 22 Posts
    @mrgrey
    This reply has been marked as private.
    #15268

    Manathan
    Keymaster
    • 794 Posts
    @themodactyl
    Themosaurus Support

    Hi @mrgrey,

    Thank you for your feedback. We will investigate as this issue is caused by “Grimlock for buddypress”.

    Thank you for granting us access to your WP Admin. Unfortunately, it seems I cant login with the information you just send me. I’m redirected to a 404 page.

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    #15271

    Grey
    Participant
    • 22 Posts
    @mrgrey
    This reply has been marked as private.
    #15272

    Grey
    Participant
    • 22 Posts
    @mrgrey

    yup its clone site u guys can do whatever u want .

    #15275

    Manathan
    Keymaster
    • 794 Posts
    @themodactyl
    Themosaurus Support

    Thank you for granting us access to your WP Admin.

    We will investigate further and be back to you ASAP.

    Thank you for your patience.

    Regards,

    #15276

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    Hi @mrgrey,

    After investigating, I can confirm that there is an issue in our Grimlock for BuddyPress plugin, specifically when editing a page with Elementor while Youzer is activated. We will do our best to fix this as soon as possible in the next update of Grimlock for BuddyPress. We will notify you as soon as the update is out.

    As for the 3 pages where you can’t use Elementor (members, groups, activity), this is because these pages are completely handled by BuddyPress, they are directories and are not supposed to be editable. Therefore, unfortunately you cannot edit them with Elementor or even with Gutenberg, and any change to these pages will be ignored by BuddyPress.

    Hope this helps 🙂

    Best,

    #15277

    Grey
    Participant
    • 22 Posts
    @mrgrey

    good work Jason and marathon , even thought the issue haven’t fix yet and my website going to launch. but im very appreciated u guys responsive service and support , hope can hear the latest update soon.

    #15284

    Manathan
    Keymaster
    • 794 Posts
    @themodactyl
    Themosaurus Support

    Thank you for your great feedback. We appreciate it. 🙂

    Cheers,

    #15514

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    Hi @mrgrey,

    We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    Thank you for your patience.

    Kindest regards,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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