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Hi i just purchased your theme and after installation and trying to activate the theme i receive an error and its not loading as per the instructions to select the demo interface.
i receive and that a critical error is on the site and i received the following problem.
can you please help meWhen seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.3.1
Active theme: Gwangi (version 2.4.3)
Current plugin: (version )
PHP version 8.1.21Error Details
=============
An error of type E_ERROR was caused in line 468 of the file /home/u921499942/domains/crewgle.net/public_html/wp-content/themes/gwangi/libs/merlin/class-merlin.php. Error message: Uncaught Error: Call to undefined method TGM_Plugin_Activation::get_tgmpa_url() in /home/u921499942/domains/crewgle.net/public_html/wp-content/themes/gwangi/libs/merlin/class-merlin.php:468
Stack trace:
#0 /home/u921499942/domains/crewgle.net/public_html/wp-includes/class-wp-hook.php(308): Merlin->admin_page()
#1 /home/u921499942/domains/crewgle.net/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#2 /home/u921499942/domains/crewgle.net/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /home/u921499942/domains/crewgle.net/public_html/wp-admin/admin.php(175): do_action()
#4 /home/u921499942/domains/crewgle.net/public_html/wp-admin/themes.php(10): require_once(‘/home/u92149994…’)
#5 {main}
thrown
Hi Nikolaos,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Ok i did that, now what?
again i received this email after said that a critical error found when activating your theme
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, gwangi.
First, visit your website (https://crewgle.net/) and check for any visible issues. Next, visit the page where the error was caught (https://crewgle.net/wp-admin/themes.php?page=merlin) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.3.1
Active theme: Gwangi (version 2.4.3)
Current plugin: (version )
PHP version 8.1.21Error Details
=============
An error of type E_ERROR was caused in line 468 of the file /home/u921499942/domains/crewgle.net/public_html/wp-content/themes/gwangi/gwangi/libs/merlin/class-merlin.php. Error message: Uncaught Error: Call to undefined method TGM_Plugin_Activation::get_tgmpa_url() in /home/u921499942/domains/crewgle.net/public_html/wp-content/themes/gwangi/gwangi/libs/merlin/class-merlin.php:468
Stack trace:
#0 /home/u921499942/domains/crewgle.net/public_html/wp-includes/class-wp-hook.php(308): Merlin->admin_page()
#1 /home/u921499942/domains/crewgle.net/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#2 /home/u921499942/domains/crewgle.net/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /home/u921499942/domains/crewgle.net/public_html/wp-admin/admin.php(175): do_action()
#4 /home/u921499942/domains/crewgle.net/public_html/wp-admin/themes.php(10): require_once(‘/home/u92149994…’)
#5 {main}
thrown
Hi Nikolaos,
Thank you for your feedback.
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Error while installing Theme’ is closed to new replies.
