Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Event page date and other info not readable

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • CPL_Admin
    Participant
    • 2 Topics
    • 2 Posts

    When I display an event, whether from the calendar or just by opening it directly, the information below the description is compressed and not readable. I can’t figure out how to fix this.

    Any event on the site exhibits this behavior, even data imported from the demo.

    Here are two examples you can view:

    Demo event: https://staging10.crossingpartylines.com/event/movie-marathon/
    New event: https://staging10.crossingpartylines.com/event/gun-control-2/

    I would be happy just to get rid of the compressed stuff because it is also displayed in the header area. So, can you tell me how to either fix it or delete the extra stuff? Thanks!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi CPL_Admin,

    Thank you for reaching out to us. 🙏🏼

    We’ve recently addressed this very issue in another topic. Be sure we’re working on it to find out how we can solve it.
    Grimlock for The Events Calendar plugin breaks The Events Calender.

    We thank you for your patience.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi CPL_Admin,

    We thank you for your patience.

    Waiting the update, simply add the following code snippet to your website:

    /**
    * Links in the calendar
    */
    .tribe-events-single--classic-v2 #secondary-right .tribe-events-cal-links a {
     display: flex;
     align-items: center;
     justify-content: space-between;
     color: var(--grimlock-button-primary-color);
    }
    .tribe-events-single--classic-v2 #secondary-right .tribe-events-cal-links a:hover {
     color: var(--grimlock-button-primary-hover-color);
    }
    /**
    * Details in the event
    */
    .tribe-events-single--classic-v2 .tribe-events-meta-group {
    width: 100% !important;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    Be sure we’ll be back to you as soon as the update is available.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi CPL_Admin,

    We recently released a new version of Grimlock for the Events Calendar. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue.

    If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser

    To update your theme, you can download and install the Envato Market plugin (envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️