My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you for bring this other issue to our attention.
It is very difficult for us to provide the best support possible and to keep track of issues and their resolution if many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, could you move your other question into a different topic?
By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂
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Troubleshooting Demo Imports
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.