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folders and files not shown in the mobile phone view – only appear in disktop.
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Hi Monasr,
Thank you for reporting this issue to us. 🙂
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.
not solved , not work
i asked in plugin forum and said its related to the theme.
Hi Monasr,
Thank you for your feedback. We’re sorry to read this issue is still not solved.
Me made some tests on our demo but we can’t reproduce this issue. Could you please change the user you created for us into admin? With administrator capabilities, we’ll be able to make a quick check of your settings.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘folders and files not shown in the mobile phone view’ is closed to new replies.
