- This topic has 11 replies, 3 voices, and was last updated 6 months, 3 weeks ago by
.
-
Posts
-
Good Morning!
It appears that certain GamiPress plugins dont work as well as the button plugin. Example, video (which is currently integrated into Gamipress) and link (which is a separate plugin) do not work.There are three different types there (button, video, links). Only the buttons and the automatic awards (like logins and such) actually register scores.
Please use current login to see if you can register points. Thanks!
Hi Pat,
Thank you for reporting this!
Could you please deactivate temporarily all Grimlock plugins and activate a standard theme like Twenty-twenty four to check if this issue still occurs please ? This will help us determine if this issue is related to the theme or a third party plugin.
Thanks in advance. 🙂
Best,
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
Hi Pat,
Thanks you for your tests! The fact that the issue happens without Grimlock is proving that our framework is not related to this issue. We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionalities.
At this point, it can be a misconfiguration or an issue with a plugin. However, I’m afraid we are not suited to help you further as this issue is related to an add-on of GamiPress plugin. 🙁
My best advice would be to reach the plugin’s authors and explain to them the issue you’re facing and what they can do to reproduce this. In case this issue is related to their plugin, they might have a solution we don’t know of.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
This reply has been marked as private.
Hi Pat,
I think there was a misunderstanding. 🤔
You send us this:
I did deactivate all Grimlock plugins and tried to test video. […] But links are not consistently working and videos are not working at all.
So, I thought Grimlock plugin was deactivated as well. Could you please test it with main Grimlock plugin deactivated ?
Thanks. 🙂
Good Afternoon! – Update
I backed up the website. Deactivated and deleted plugins associated with the theme. Clean reinstallation.
Currently working on customization.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Pat,
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Then, please activate all Grimlock plugins. You should now be able to reproduce the error. However this time, thanks to the code snippet that you’ve just added to your
wp-config.phpfile, we should be able to read the error. So, could you share the content of yourdebug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Gamipress – Link & Video type of awards are not registering points’ is closed to new replies.
