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Hi
I purchased the Gwangi, and I have some issues, which is I can not resolved.
My website goes offline when I update the Grimlocks plugin. This applies to all Grimlock Pluggin, do you have any idea why this is? I looked in the forum for others who may have the same experiencing. I also have the last update of the Grimlock for Jetpack. Can you help me?Greetings,
Rosianne
Hi Rosianne, 🙂
Thank you for reaching out to us!
We’re sorry to read that. It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
This reply has been marked as private.
Hi Rosianne,
As predicted, we’ve met an error again when updating plugins.
However this time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you from where exactly this issue is coming from.
Thank you.
This reply has been marked as private.
Can you confirm me you added the snippet mentioned above in the
wp-config.phpfile? Once this snippet has been added via ftp, adebug.logfile will be generated to contain more information about this issue. It is located in your wp-content folder. 🙂Best,
This reply has been marked as private.
Thank you Rosianne.
Great! 🙂 In that case, the
debug.logfile should be generated. The details about this error are located in this file. You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. It is located in your wp-content folder.We tried to reproduce this issue on our end. However, we can’t. This is why the content of the
debug.logfile is so important to help us understand what exactly is going on.We’re waiting for your feedback.
Sincerely,
Hi,
You can now log in to my website again.
Greeting
Hi Rosianne,
I think there is a misunderstanding. 🤔
When updating the plugins on your website, there is a fatal issue, which is seems to be related to Grimlock Hero plugin. We tried on our end to create a new demo and install the same plugins, but we can’t reproduce this issue. In conclusion, it seems this issue only appears on your website.
We really would like to know what exactly is going on and try to fix this. In order to fully understand from where this issue is coming from, we need to use the logs (logs = content of the
debug.logfile). However, logs are not activated by default, it is a WordPress feature that allows users to debug their website. To activate this helpful feature, you need to turn WP_DEBUG to true, by pasting the snippet I send you in my first reply in your wp-config.php file.Once this snippet has been added, any php errors you’re facing on your website will be described in the
debug.logfile that will be generated and located in your wp-content folder (ftp).At this point, you have to recreate the fatal error again by updating the plugins, so this fatal error will be explained in details in the
debug.logfile. Once you updated all plugins and, therefore, caused the fatal error, you need to access to your ftp, go to the wp-content folder and open thedebug.logfile. Then, copy-paste the content of this file in you next reply on this topic and mark it as private to keep this between us. After having reviewed your next reply, we’ll be able to tell you from where exactly this issue is coming from.Do you understand what we would like you to send us? I know it might be confusing, but I hope I explained myself correctly.
Please note that the credentials don’t work anymore. By restoring the backup, I think the credentials were deleted, as well as the
debug.logfile (with logs).Let me know if you need more explanations. We’re waiting for the logs.
Best,
This reply has been marked as private.
Thank you Rosianne,
I understand. There is nothing to worry about as you made a backup, but I’ll do my best.
Can you please make a backup right now so I can make a few more tests? I’m waiting for your feedback.
Best,
Hi,
Thanks in advance. I have made a backup of my website.
I am looking forward to hearing from you afterwards.
Greeting.
Hi Rosianne,
After taking a look at your site, I noticed that it is currently using an outdated version of the theme. Could you please try to update your theme to the latest version to see if it fixes the issue?
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.
Here are the steps to follow:
- Updating the theme
- Make a backup
- Activate Grimlock plugin
- Check if this issue is still occurring
Cheers,
Hi,
I have followed all the steps and my website is showing the same errors. When I update Grimlock (Animate), the website goes offline.
I like to hear from you.
Greeting
Thank you for your feedback.
We investigated for quite some time, and it seems this issue is related to Grimlock Hero. Unfortunately, we can’t find how to solve this issue. Be aware that Grimlock Hero is a vestige and is not used anymore on our demo. Note that I hid the title of the page and added a Grimlock section on your homepage. I suggest you to not use Grimlock Hero plugin anymore and recreate manually your hero with the block I added.
I updated everything on your website myself and all seemed to work fine without Grimlock Hero, but I think you just restore a backup because now all plugins needs to be updated. Anyway, I suggest you to deleted Grimlock Hero plugin, update theme and all plugins and recreate a new hero using Elementor, as it is your actual page builder.
Let me know if you need more explanations. 🙂
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Grimloc plugging critical error on update’ is closed to new replies.
